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Editor's Comment
The Editorial Comment in the January 2019 issue looked at the opportunities and challenges presented by the long range of the Airbus A321LR. The manufacturer has just upped the ante with the A321XLR, which can push out to 4,700nm, with flight times around nine to ten hours. This makes passenger wellbeing even more of a priority, especially in high density configurations.
Breaking the mould
Desire Lines is a new passenger cabin design concept from Zodiac Aerospace and creative agency New Territory
Considering the customer
Putting customers at the heart of irregular operations management is part of a radical new approach airlines should consider, argues Patricia Simillon, head of airlines operations strategy at Amadeus
What's new
Flybe's French lashes out, Monarch puts the fun back in flying, Ryanair signs deal with Adara, how to get a free upgrade, and much more
It’s all about experience
WorldPay’s Perfect Passenger Payment survey of airlines and their customers makes for essential reading. Why do passengers abandon their bookings, and how can airlines improve the process?
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